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November 4, 2024

Einführung eines KI-Chatbots zur Unterstützung von Xbox-Benutzern

Einführung eines KI-Chatbots zur Unterstützung von Xbox-Benutzern

Microsoft hat einen neuen KI-Chatbot für den Xbox-Support vorgestellt, der derzeit nur für Teilnehmer des Xbox Insiders-Programms in den USA verfügbar ist. Der Chatbot hilft den Nutzern bei technischen und allgemeinen Fragen im Zusammenhang mit Konsolen und Spielen und bietet interaktive Unterstützung ohne den Bedarf an Live-Agenten. Mithilfe von maschinellem Lernen kann der Chatbot typische Anfragen analysieren und sich an neue Szenarien anpassen, was einen personalisierten Ansatz zur Problemlösung gewährleistet. Diese Einführung spiegelt Microsofts Engagement wider, KI-Technologien in seine Produkte und Dienstleistungen zu integrieren und die Benutzererfahrung zu verbessern. Sollte der Test auf dem US-Markt erfolgreich verlaufen, plant Microsoft, die Funktionalität des Bots zu erweitern und ihn in anderen Regionen zu starten. 

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